Overview:
The purpose of this document is to provide guidelines to System Owners, GIS Account Holders, and DAS Reporters on the process for submitting change requests for CPS systems. Currently, CPS Change Requests are not integrated into the PTS web platform and must to be submitted by e-mail to pts@masscec.com. Change Requests submitted through the PTS web portal will not be processed. Below are the requirements for each type of change request. Please note that the Change Request form template is attached to this article.
System Owner Changes:
- System Owner changes must include the following documentation:
- Completed CPS Contact Change Request Form, including the reasoning behind the requested change
- Documentation of transfer of ownership of the asset (property deed listing the new owner, or another contract/bill of sale showing that the asset has been transferred)
- If this documentation cannot be provided, the submitting party must provide the reasoning, and written confirmation of the ownership transfer by both the original System Owner entity and new System Owner entity.
- System Owner changes must be submitted by the GIS Account Holder assigned to the System.
Production Reporter Changes:
- Production Reporter changes must include the following documentation:
- Completed CPS Contact Change Request Form, including the reasoning behind the requested change
- The new DAS provider listed on the Change Request must be qualified specifically for the CPS Program in order for the change to be processed. A list of qualified DAS Providers can be found on MassCEC’s website.
- Production Reporter changes must be made by the System Owner or GIS Account Holder for the system.
- Following approval of the change, MassCEC PTS will copy the new DAS Reporter to confirm they are set up to report for the system. Change Requests will not be processed without confirmation by the new DAS Reporter.
GIS Account Holder Changes
- GIS Account Holder Changes must include the following documentation:
- Completed CPS Contact Change Request Form, including the reasoning behind the requested change (this field will be included in an updated version of the form)
- Documentation of agreement between the System Owner and GIS Account Holder to administer CPECs (if the System Owner and GIS Account Holder are not the same entity).
- GIS Account Holder Changes must be initiated by a registered GIS Account Holder.
Account Information Changes
For administrative updates to PTS User or Organization accounts (such as changes in contact name or contact information) where no changes in the system roles above are involved, no Change Request form is required. These requests must be submitted by the individual listed as the current contact for the account, or another individual within the organization linked to the account.
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