Why didn't I get the reporting reminder?

Please add the following email addresses to your safe sender list to ensure that they don't get blocked by your email service:

• [e-mail] (auto emailer)
• [e-mail] (customer service)

Another reason you may not get the reporting reminder is if you no longer use the email address on record for your system. Please see the article linked below for instructions on how to update your email address. 

How do I update my email address? – MassCEC (zendesk.com)

If you need assistance with the email change process, please contact PTS at [e-mail].